Refund policy

Returns & Refunds

At Lumi & Seoul, your happiness matters to us. We take great care in curating high-quality skincare, and we want you to feel confident with every purchase.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us at hello@lumiandseoul.com within 7 days of receiving your parcel. Include your order number, a brief description, and a photo of the issue. We’ll arrange a replacement or refund as quickly as possible.

Change of Mind

Due to the personal nature of skincare, we’re unable to offer refunds or exchanges for change of mind or used/opened products.

Returns Eligibility

If a return is approved:

• Products must be unused, unopened, and in their original packaging
• Items must be returned within 14 days of approval
• Return shipping costs are the responsibility of the customer (unless the error was ours)

Still need help?

We’re always happy to chat. Contact us anytime at hello@lumiandseoul.com and we’ll do our best to assist you.