Terms of service

Absolutely — here’s a clear and legally sound Terms of Service section for the Lumi & Seoul website, written in friendly language but covering all the essentials for an e-commerce skincare brand:

Terms of Service

Welcome to Lumi & Seoul! By using our website (www.lumiandseoul.com), purchasing products, or interacting with us in any way, you agree to the following Terms of Service.

Please read these terms carefully before using our site or placing an order.

1. Use of This Website

By accessing and using this website, you confirm that you are at least 18 years old or are using the site with the supervision and consent of a parent or guardian. You agree not to use our products for any illegal or unauthorised purpose.

2. Product Information

We do our best to display accurate descriptions and images of our products. However, natural skincare can vary slightly from batch to batch. If you have specific allergies or sensitivities, please review the ingredients carefully or contact us before purchasing.

3. Pricing & Payments

All prices are listed in NZD and include GST where applicable. We reserve the right to change prices at any time. Payment must be received in full before orders are processed.

4. Order Acceptance

We may, at our discretion, limit or cancel orders — especially if we suspect fraudulent activity. If we make a change to or cancel an order, we will notify you via the email or phone number provided at checkout.

5. Intellectual Property

All content on this site — including logos, images, product descriptions, and designs — is the property of Lumi & Seoul and may not be used or reproduced without written permission.

6. Limitation of Liability

Lumi & Seoul is not liable for any direct, indirect, or consequential damages that result from the use or misuse of our website or products, including allergic reactions or product sensitivity. Always patch test before use.

7. Changes to Terms

We may update these Terms of Service from time to time. By continuing to use our website after changes are posted, you agree to be bound by the updated terms.

8. Contact Us

If you have any questions about our Terms of Service, please reach out to us at hello@lumiandseoul.com.